Privacy Policy

BPS Fiber ("BPS," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website, internet, managed Wi-Fi, and telephone services, how we use it, and the choices you have. By using our services or this website, you agree to the practices described here.

Information we collect

• Information you give us — such as your name, service address, billing address, phone number, email, and payment details when you check availability, sign up, or contact support.
• Service and account information — the plan you have, equipment on your account, service tickets, and payment history.
• Network and usage information — technical data needed to operate and maintain your connection, such as bandwidth used, connection quality, and equipment status.
• Website information — basic details your browser sends, such as IP address, device and browser type, and pages visited, collected through cookies and similar technologies.

How we use your information

We use the information we collect to:

• Provide, install, maintain, and support your service;
• Bill you and process payments;
• Respond to your questions and service requests;
• Monitor and improve network performance and security; and
• Send service-related notices and, where permitted, information about our offerings.

How we share information

We do not sell your personal information. We share it only as needed to operate our business — for example, with payment processors, service and equipment vendors bound by confidentiality obligations, or when required by law, court order, or to protect the safety and security of our network, customers, and team.

Customer Proprietary Network Information (CPNI)

As a telephone service provider, certain information about your use of our voice services is protected as CPNI under federal law. We use and protect CPNI in accordance with FCC rules and do not disclose it except as permitted or required by law.

Cookies & website analytics

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. Most browsers let you refuse or delete cookies; some site features may not work correctly if you do.

How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You may review or update your account information and set your communication preferences by contacting us. You can opt out of non-essential marketing messages at any time; we will still send you notices necessary to provide your service.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the new version on this page.

Contact us

Questions about this policy? Reach us at: